Lifestyle consultants and travel professionals
Amex Membership Travel Services (MTS)
Lifestyle consultants, and those with experience of the travel industry or servicing premium customers, will find a rewarding career with Membership Travel Services (MTS) at American Express.
The fast-expanding business supports high-net-worth senior executives who are premium card members, taking care of their travel and lifestyle requirements.
Successful candidates will join more than 2,000 colleagues globally who handle about three million calls per annum and who offer a 24-hour, seven-days-a-week service, coming up with ideas for gifts, arranging weekend breaks and longer holidays. They must always offer fresh ideas - and be careful not to make the same suggestion twice.
'We get about half a million requests globally to arrange a happy moment. They have time to enjoy the moment but have no time to arrange it,' says Vincent Lai, director and head of MTS in Hong Kong and Taiwan.
Successful applicants must be proactive and aware of the latest trends when MTS partners present new products, from dining and resorts to cruises and airline seats. 'For people who enjoy talking to an elite group of affluent customers about options for their travel and lifestyle needs, this is the ideal workplace,' says Lai.