Roaring job success with Golden Lion
Running MGM Macau with more than 5,800 employees means there are quite a number of vacancies at any one time. 'There are about 150 vacancies for 50 positions in different departments and functions,' says Wendy Yu, vice-president of human resources, MGM Macau.
Positions can range from finance, IT, facility management, front office and housekeeping to casino operations and marketing, covering a wide range of professions and skills.
Food and beverage (F&B) alone employs more than 1,000 people in several outlets serving Cantonese, Southeast Asian, Mediterranean and French cuisine, with several expansions underway to upgrade and enhance MGM's catering concept.
Restaurant managers have to be up-to-date with market trends and changing customer needs. Successful candidates will focus on their respective outlet's daily operations, according to the food speciality served. The executive chef and sous chef need to have overseas exposure as they lead a team of no fewer than 400 chefs and stewards.
While frontline supervisory and administrative staff need to communicate fluently in three languages - Cantonese, Putonghua and English - operational staff should understand Chinese and have a basic knowledge of English.
The hotel's priority is to recruit and develop local talent, but is often required to recruit from overseas, once options in the local market are exhausted. It is also happy to re-employ staff who are keen to return.
With rising customer expectations, and an increasingly competitive business environment, it is vital for candidates to be prepared to exceed expectations, as well as having good interpersonal and listening skills and creativity.
'A positive and open mindset is important in this industry. There have been rapid changes in Macau in the past 10 years. To be market leaders, we need to keep abreast of the changes, be innovative, and think big,' Yu says, adding that the company emphasises open communication and teamwork.
'To be a team champion, it is always important that our employees know what's going on. We believe that good and open communication can engage and empower our employees to make a difference,' Yu says.
The hotel also offers its staff a highly competitive remuneration package.
Hotels and Tourism
HK$90,000-120,000 (15 yrs +)
HK$60,000-90,000 (10-15 yrs +)
Director of Sales & Marketing
HK$60,000-90,000 (10-15 yrs)
HK$25,000-40,000 (5-10 yrs)
Source: TMS Asia-Pacific