Cathay Pacific's reservation system has let the airline's staff down
We have had several complaints about Cathay Pacific's booking system recently. However, a reader writes with a story that shows the booking system is, fortunately, not all there is to the airline.
He arrived in Heathrow on a BMI flight from Dublin 90 minutes late, leaving him just 30 minutes to catch his connecting Cathay Pacific flight to Hong Kong. After sprinting through the airport, he arrived at the Cathay counter. He says the efforts by the staff to get him to the plane were extraordinary.
'One of the counter staff took me through Heathrow's staff security system [the main security check points had closed] and literally ran to the gate with me, he says. 'I don't think you'll find many airlines where the staff ever runs, let alone runs with a passenger.'
He says the staff were fantastic in helping him to make his connection and concludes: 'I think this is one of these issues where the people are terrific but the reservation and booking systems have let the staff down.'
An offer that can be refused
In another airline distress story, a reader tells us that his Hong Kong Airlines outbound flight was delayed eight hours, and that meant spending the first night on the plane rather than in his luxury hotel.