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HSBC

Helpline ready for troubled teenagers

PUBLISHED : Monday, 25 September, 1995, 12:00am
UPDATED : Monday, 25 September, 1995, 12:00am

THE launch of a new telephone helpline might answer prayers for more assistance from teenagers and parents troubled by domestic or love problems, according to the Hong Kong Federation of Youth Groups.


Youthline Plus, a system of four automatic-answering telephone lines, would add to the existing Youthline, a telephone helpline established by the federation in July, 1993.


'Young people's response to Youthline has been very positive, but there is obviously a very wide gap between supply and demand,' said Rosanna Wong Yick-ming, an Executive Councillor and executive director of the federation.


'Youngsters with serious problems might not be able to get through to Youthline.


'To ease the situation, an Infoline System will serve to divert those who are looking for information on various topics.' According to Ms Wong, the original Youthline has clocked up over 700,000 cases in the past two years.


Relations with peers and parents, confusion over love and school pressure were listed as common problems encountered by callers.


The new machine-response line, to be a free 24-hour service, is 170 222 666, while the original Youthline would operate from 2 pm to 2 am, Monday to Saturday, on 2777 8899.