I REFER to the article headlined, 'Cool response from hotlines' (Sunday Morning Post, October 29) and have the following comments to make.
On the afternoon of October 26, an operation was mounted to relocate our department's computer system for the automatic telephone answering service from the 24th floor to the 27th floor of our office. The hotline was consequently out of service from 2.15pm. to 4pm. We do apologise for any inconvenience caused. I believe the temporary suspension of service was an isolated incident. The Legal Aid Department's hotline which consisted of eight telephone lines and a fax service handled a total of 80,000 calls last year.
LOLLY CHIU Policy and Administration Co-ordinator Legal Aid Department