Price of silence
I AGREE with the editorial 'Defend consumers' (South China Morning Post, October 21), particularly the key points made in the last paragraph which I quote: ' . . . anonymity encourages offenders to offend again. It tells other unscrupulous operators they have nothing to fear . . . any company which abuses the trust of its clients deserves to lose its reputation, not just its money'.
Many companies are more than happy to pay just a few thousand dollars in exchange for their names and malpractices being kept anonymous. I hope Consumer Council vice-chairman Anna Wu responds on whether it is aware of this and whether there are ways to plug this loophole. M. WONG Discovery Bay