• Thu
  • Apr 17, 2014
  • Updated: 3:28am
MBA Education

Setting new standards of customer service excellence

PUBLISHED : Tuesday, 07 January, 2014, 4:07pm
UPDATED : Tuesday, 15 April, 2014, 5:39pm

Setting new standards of customer service excellence (via Education Post)

If two words sum up what Buston Chu Yat-chiu has learnt in his 20-year career with Hong Kong’s top car distributor, they must be “service matters”. And the general manager of Dah Chong Hong (Motor Service Centre) knows that one thing – appreciation…

 

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