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PUBLISHED : Wednesday, 20 March, 1996, 12:00am
UPDATED : Friday, 08 May, 2015, 4:21pm


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I am deeply impressed by the excellent service provided by Apple Computer (HK) and would like to share this experience with your readers.

Earlier this week, I bought an Apple monitor but was not satisfied with a minor problem with the screen image. I had to break the box in order to take the monitor out and for that reason the vendor said she could not offer me a replacement, although she helpfully agreed to take it back for repair.

I called Apple's customer services, where someone promptly took note of my problem and called me back in 15 minutes to say that a replacement had been arranged.

By so doing, she clearly demonstrated that Apple takes its customers seriously. I find that most reassuring.