Pursuit of excellence rewarded
I am very pleased that our company has recently received three ISO 9002 certificates from the Hong Kong Quality Assurance Agency in our continuous pursuit for improvement in our operations and customer services.
Hongkong Electric is committed to not only providing a safe and reliable electricity supply to our customers, but we also take pride in providing our customers with high-quality services.
The award of three ISO 9002 certificates is most encouraging to the management and staff of our company.
The three awards for meter testing, customer installation inspection service and trenching works mark the beginning of our mission for ISO certification. We are in the process of acquiring more certification in other customer-related services and we are confident that, through the hard work and dedication of our workforce, we will be able to achieve more in the years to come.
I would like to take this opportunity to thank all the staff and workers who have contributed towards winning the three ISO 9002 awards and hope that everyone in our company will continue to put in more effort to improve our services.
I would also like to thank the Hong Kong Quality Assurance Agency for its valuable advice and recommendation in the certification audits and the Hong Kong Productivity Council, which is our consultant for the ISO project.
EWAN YEE, Managing Director, Hongkong Electric Company