Double-deckers will alleviate boarding problem
We refer to the letter from 'Name and Address Supplied' (South China Morning Post, June 28), concerning the service of route No 235, and the en-route bus-stop at Shek Yam Market.
Route No 235 is a circular route operating between Kwai Chung On Yam Estate and Tsuen Wan district with a frequency of seven to eight minutes between 8.43am and 9.44am.
First of all, we wish to stress that KMB greatly values passenger opinions on our bus services and strives to enhance communications with our passengers through various different channels. Among them, KMB Passenger Inquiry Hotline is one of the most convenient channels for passengers to express their views.
Suggestions and comments collected through our hotline are handled and responded to promptly. With regard to your readers' comments on Route No 235, our hotline received a passenger's calls on May 30 and June 4 respectively, providing similar comments and suggestions on route No 235. Upon receiving the phone calls, we conducted passenger boarding surveys at the en-route bus-stop at Shek Yam Market during the period 7am to 9am. In order to cope with the demand, we replied to the caller on June 11 that we planned to replace some of the single-deck buses with double-deck buses.
We would like to confirm to your reader that two buses of the present air-conditioned single-deck fleet of route No 235 were replaced by larger carrying capacity double-deck buses with effect from June 30, which means that one-third of the scheduled despatches are operated by double-deck buses. We believe that this will greatly alleviate the boarding problem experienced by your reader during the morning hours at Shek Yam Market bus-stop.
We will continue to closely monitor the service of the said route and will make appropriate adjustments to the service where necessary.
We thank your reader for her valuable suggestions on the service of the No 235. KMB is committed to provide a quality bus service and comments and suggestions from passengers are more than welcome to enable us to further improve our service.
WINNIE NG Public Relations Manager Kowloon Motor Bus Company Limited