Courteous service to all travellers
I refer to the letter headlined, 'Unequal treatment from immigration service' (South China Morning Post, July 16).
The Immigration Department is very concerned about the efficiency of passenger clearance at immigration control points. In order to shorten travellers' waiting time, we have introduced advanced technology, such as the optical character recognition readers, for use at all control points so that all Hong Kong identity card holders and passengers holding machine readable passports can be processed more expeditiously.
In order to enhance overall passenger clearance efficiency, separate residents and visitors counters are introduced at all major immigration control points.
It is not true that 'Caucasians' and 'Chinese with three stars' are given preferential treatment. Immigration officers are trained to provide an efficient and courteous service to all travellers.
I am sorry to learn about your reader's unhappy experience at the airport. In future, should he feel he is not being fairly and politely treated, I would suggest he approaches the duty immigration officer on the spot so that this case can be looked into immediately.
P.Y. CHENG for Director of Immigration