Expensive

PUBLISHED : Friday, 06 September, 1996, 12:00am
UPDATED : Friday, 06 September, 1996, 12:00am

It is high time the Consumer Council looked into the lucrative practice of fleecing consumers through after-sales servicing of durables.


In April I decided against servicing my fax machine at the generous annual terms of HK$750, thinking that at this rate I could gift myself a new fax machine within two years.


I had that much confidence in the reliability of the brand I chose.


However, one day recently, the machine went dead. To call their technician would cost me $450 and spares would be extra. If I took the machine to their service centre in the New Territories the charge would be $300 and I would have to wait 30 days to get it back.


I took the machine to a repair shop and it was fixed for $50; a fuse needed changing.


Is $500 a reasonable price for a $50 job or is one-third value of your machine a justifiable yearly retainer? LAL DASWANI Kowloon

 

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