Driller a killjoy at cinema

PUBLISHED : Saturday, 04 January, 1997, 12:00am
UPDATED : Saturday, 04 January, 1997, 12:00am

I understand that attendances at cinemas in Hong Kong have dropped over the years. Judging by an experience I had the week before last, I can hardly say that I am surprised.

I went to see a film with three friends at UA Times Square, on Friday, December 27. As the film was building up to its climax, the air was filled with the sound of drilling coming from somewhere in the building.

The drilling continued for a few minutes and judging from the reaction of the audience, the enjoyment of the film was spoiled for many people. Matters were made worse when we asked to see the manager after the film and were literally shouted at by one of the staff.

Even after this I was somewhat reluctant to complain, as I may just have experienced an isolated incident. While watching another movie at the same cinema on December 31, however, the film was again disrupted by drilling.

Needless to say, I was less than satisfied.

Has the UA group become so complacent in its position that it thinks consumers will pay the extraordinarily high price of their tickets regardless of the level of service they receive? However the company justifies its disregard for customer satisfaction and its poor service, I hope it realises that unless amends are made, it has lost at least four of its customers.