Two deliveries attempted
I refer to the letter headlined, 'Post Office apathy delivers little Christmas cheer', which appeared in the South China Morning Post, on December 31, in which your reader 'Name and Address Supplied', said that the delivery postman had not attempted door delivery for a Speedpost item to his residence in a village in Lamma.
Under our rules, the postman should make two unsuccessful attempts to deliver a Speedpost item before a call-for card is issued to request the addressee to collect the item at a post office. In this case, our records show that the postman attempted two door deliveries for the item in question, on December 23 at 2.30pm and on December 24 at 2.25pm.
As the door was not answered on either occasion, a call-for card was issued to request the addressee to collect the item at the Lamma Post Office.
Our records also show that the postman successfully delivered three registered items, which require similar procedures, in the vicinity of this village on December 24.
We have therefore concluded that the proper procedures were followed in this case and that unfortunately the complainant did not notice the postman's call.
We have explained our findings and tendered apologies to the complainant, and requested him to contact the Assistant Controller of Posts (Hong Kong West) at 2921 2303, should he encounter any postal problem on a future occasion.
C.T. CHAU for Postmaster General