Guide to what it all means

PUBLISHED : Friday, 18 April, 1997, 12:00am
UPDATED : Friday, 18 April, 1997, 12:00am

ISO 9000 is the latest buzzword. Everybody seems to be talking about it but how many know what it really means? The ISO 9000 series of standards was established 10 years ago.

Internationally recognised, it helps companies establish, document and maintain an effective QS which demonstrates to their customers that they are committed to quality and that they are able to meet their quality needs.

Despite the fact that the guidelines were designed to be flexible, they could not be applied to every situation. Along came ISO 9001, ISO 9002 and ISO 9003.

Here is an abbreviated guide.

Terminology: ISO 8402, the vocabulary of QM and QA.

Quality systems: ISO 9001, QA model for design, development, production, installation and serving; ISO 9002, QA model for production, installation and servicing; ISO 9003, QA model for final inspection and test.

Quality assurance requirements for measuring equipment: ISO 10012, metrological confirmation system for measuring equipment.

Quality management and quality assurance standards: ISO 9000 and QA standards.

Guidelines: ISO 9004, QM and QS elements; ISO 10005, QM guidelines for quality plans; ISO 10006, QM guidelines to quality in project management; ISO 10011, guidelines for auditing QS; ISO 10013, guidelines for developing quality manuals.