NEXT-DAY DELIVERY AND FRIENDLY SERVICE WITH A SILK ROSE
Next-day delivery for all local letters and maximum queuing times of 10 minutes were two of 11 promises made by Mr Footman (left).
As the Post Office launched a major drive to improve service, he also pledged to get all airmail on the first available flight and make philatelic products requested by standing order available by the third working day of issue.
And Mr Footman announced a $10 million-$20 million project to train 6,000 postal workers to be more friendly, helpful and efficient.
A new survey showed 94 per cent of the general public, 96 per cent of the business sector and 86 per cent of stamp collectors were satisfied with the service.
Complaints related to long waiting times, unfriendly staff and difficulty in getting hold of philatelic products.
Last year 98 per cent of local mail was delivered the following day, 95 per cent of customers were served within 10 minutes, and 99 per cent of airmail was put on the first available flight.
To kick-start the new friendly look, counter staff yesterday donned cream silk roses. 'Everybody likes roses. It's a more human touch - flowers make people feel better,' said Mr Footman.