I refer to the letter from your reader, N. L. Kerr, headlined, 'Competition from private sector long overdue', which appeared in the South China Morning Post, on July 30.
Hongkong Post is committed to providing quality services to our customers.
To enable us to achieve this goal, we need to know what our customers think of us first.
The public perception survey was the first structured survey on public opinions which was aimed at finding out how customers viewed our services. The survey also aimed to identify areas which require further improvement.
This, along with other information, serves as the basis for future planning of our services. We value the feedback collected from members of the public and we are in no way complacent about our services.
Waiting time, customer-friendliness, retail network, availability of philatelic products and the general appearance at some of our old post offices, are among the key areas which have been identified for further improvement.