No warning

PUBLISHED : Thursday, 21 May, 1998, 12:00am
UPDATED : Thursday, 21 May, 1998, 12:00am

Hongkong Telecom now offers a 0060/0062 service which significantly reduces overseas phone and fax charges when compared with the normal international direct dialling (IDD).

However, it does not cover many countries that IDD covers. Fair enough. Except when you dial 0060/62 to a country that is not covered, you can still get through, but without any pre-recorded warning that you will be charged at IDD rates.

Having been charged $200 for a 17-minute phone call to Ireland, I have finally read the fine print, which did include a warning about charging IDD rates for countries such as Ireland.

I think it would more honest of Hongkong Telecom to block connections to countries not covered by the new service when you dial 0060/62, or at least to send a recorded message warning that IDD rates will be charged if the connection proceeds.

IDD and 0060/0062 are two different overseas calls services. To be fair to customers, when they expect one service, they should not be given another service without fair warning, especially one at a much higher rate.

L. KONG Tin Hau