Welcome dose of honesty

PUBLISHED : Saturday, 13 February, 1999, 12:00am
UPDATED : Saturday, 13 February, 1999, 12:00am

What a pleasure to read Phillip Bruce's letter ('Airport upgrading in infancy', South Morning Post, February 9). An airport authority senior manager admits to errors in the basic design of basic facilities - wish there were more like him.

At last, can we really get down to business? When will the provision of baggage trolleys air-side (for the one-kilometre trip from immigration to boarding gate) become, like 90 per cent of international airports worldwide, an accepted customer service? KEITH BENNETT Ting Kau