No-refund policy wrong

PUBLISHED : Saturday, 27 March, 1999, 12:00am
UPDATED : Saturday, 27 March, 1999, 12:00am

In September 1998 I purchased Philips' latest Nino palm-size PC. I have had nothing but trouble with this product. Philips took it back for a service and found there was nothing wrong with the product. However, I am still having the same problems I experienced in November. I then asked for a refund as I felt that the PC was unreliable.

It was a waste of my time to continue inputting information only to have it all lost. This happened on three occasions.

All I have asked is that a refund for a faulty product be issued. However, I have been told by Philips it does not have a refund policy in Asia-Pacific. When I asked where, in writing, I could see such a policy Philips Customer Service staff said they were not in a position to comment on the company's policy.

If the company's representative is not in a position to comment then who is? I can assure Philips Asia-Pacific that in the US this would not fly. Would Philips, which would not dare tell a customer in the US that a refund was not possible when a product is still under warranty, explain why it does not hesitate to refuse a refund in Hong Kong? DEBRA YANG Mid-Levels