Training, service grading for cabbies

PUBLISHED : Friday, 23 July, 1999, 12:00am
UPDATED : Friday, 23 July, 1999, 12:00am

Taxi drivers will have to take training and have their service graded from the end of the year.

As part of a drive to improve service, the Transport Department has commissioned a study, which will run for three months until mid-October, to gauge the public's perception of the quality of taxi service.

Results will be used to grade drivers for an award.

Passenger satisfaction indices and service quality benchmarks will be put in place, a spokesman said.

Taxi drivers will undergo pre-service training and refresher courses.

Last year, the Transport Complaints Unit received 2,604 complaints about taxi drivers.

Leading the list, 631 passengers complained that drivers did not take the most direct route.

Some 586 complained of drivers being rude or failing to behave in a 'civil and orderly' manner.

Other gripes were refusing hire - 454 - and meter offences - 617.