More travellers hit by closure

PUBLISHED : Friday, 03 December, 1999, 12:00am
UPDATED : Friday, 03 December, 1999, 12:00am

Complaints about defunct travel agent Shum Fa (HK) Tourist continued to pour in yesterday, with the number of travellers hit by the firm's closure more than doubling.

The Travel Industry Council said 20 of the agency's customers called yesterday, in addition to the 20 who made complaints when it closed on Wednesday.

'Some have made reservations with Shum Fa and cannot get a ticket, and some passengers say they have given Shum Fa their tickets and are waiting for a refund,' council executive director Joseph Tung Yao-chung said.

He did not think many more travellers would be hit by the agency's closure due to financial difficulties.

Phone calls to both of Shum Fa's offices, in Nathan Road and in Wan Chai, went unanswered yesterday.

A Consumer Council spokesman said the Travel Industry Council was in the best position to handle complaints about Shum Fa, but that assistance would be given to callers on the Consumer Council's hotline, 2929 2222.