Not told about rate change

PUBLISHED : Saturday, 01 January, 2000, 12:00am
UPDATED : Saturday, 01 January, 2000, 12:00am
 

In November, New T&T made the news by announcing a promotional rate of seven cents per minute for calls from Hong Kong to North America. Like others, I signed up for IDD007 to take advantage of this rate.


When the promotional rate was announced, no mention was made of when it would end. It was a surprise to find out from a friend who happened to call the IDD007 hotline that this promotion was scheduled to end on December 24.


It is fine to have promotional rates of limited duration, but customers should be informed when the rates change. I received no such notification. When I called the IDD007 hotline, I was told advertisements had been run in several newspapers.


It is unfair to expect customers to scour newspaper ads to find out about rate changes or to call the hotline before making long-distance calls to re-check the rates. Would New T&T and/ or the regulatory authorities care to comment on what constitutes proper notification? The seven-cent rate to North America continued to be advertised on New T&T's Web site until December 28 when it was finally updated. It was in two places on the site - the IDD007 and 'What's New' sections. Until the update, no mention was made in these sections of when the rate expired. Only in the 'Press Corner' section of the Web site could you find a press release dated December 22 that explained the rate change. Will New T&T continue to honour the seven-cent-per-minute rate for calls made between December 24 when the rate was terminated and the point at which the Web site was finally updated? FRED J. HICKERNELL Kowloon Tong

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