Test for jail complaints mechanism

PUBLISHED : Friday, 11 February, 2000, 12:00am
UPDATED : Friday, 11 February, 2000, 12:00am

The prison complaints investigation system is to be tested against international standards, chiefs said yesterday.

The Correctional Services Department (CSD) will apply for an International Standards Organisation (ISO) quality assurance certificate for the complaints system after it won an ISO 9002 certificate for the production of road and other signboards by prisoners.

Prison chiefs said the award - the first the department has won - would boost staff morale and inmates' confidence.

Signage is one of several prison industries within which inmates can earn a weekly wage of between $30 to $120.

Commissioner of Correctional Services Benny Ng Ching-kwok yesterday received the certificate from the Hong Kong Quality Assurance Agency.

He said the CSD was planning to apply for ISO certificates for non-industrial services, including the complaints investigation system.

The accreditation body is expected to check if the system serves the parties involved fairly, satisfactorily and within a reasonable time.

Chief Superintendent of Stanley Prison Leung Kam-yau said the inmates responsible for sign-making were originally resistant to ISO 9002.

'But they later realised it meant they would have a better knowledge of the job and it would increase their confidence and efficiency,' he said.