Telephone frustration

PUBLISHED : Tuesday, 22 February, 2000, 12:00am
UPDATED : Tuesday, 22 February, 2000, 12:00am

Last week I had the misfortune of using, or rather trying to use, the three public telephones located at ground level in the Ocean Terminal Building in Tsim Sha Tsui. I was trying to make an urgent telephone call.

Many times while keying in the telephone number the tone in the Golden Telecom handsets would change abruptly. After entering the whole number, no ringing tone was obtained.

One of the telephones accepted my dollar coin but refused to return it after no call was made and the handset was placed back on the machine.

Eventually I was connected. However, the call was abruptly cut approximately one second into the conversation. This was repeated on another one of these telephones.

By now I was feeling extremely frustrated. I telephoned the fault reporting number displayed on the telephone, expecting to be able to report the faults and to have the operator put me directly through to my number.

A very brief message in Cantonese was played and then the line was cut. There seemed to be no opportunity to talk to an operator or to leave any details about the telephone faults.

Based on this experience, I regard the public telephone service offered by Golden Telecom is abysmal.

In the future I will not waste my time in trying to use their phones and will direct my business elsewhere.

JOHN A NASH Kwai Chung