The Hong Kong Awards for Services is in its fourth year, and the Hong Kong Retail Management Association is proud to be the leading organiser for the Customer Service category.
We have seen the awards grow from strength to strength via the efforts of all leading organisers.
We are pleased by the quality and diversity of the service industries that have participated over the years.
We have noted an increase in the types of companies that took part in this particular category - from the banking sector, catering, hotel, insurance, motor, property agency and management to transportation and general services.
All this confirms the importance of quality service in the success of any service organisation.
High service standards and delivery requires hard work and dedication in all levels of a company's operation from top management to front line staff.
A clear company direction, service targets, regular monitoring and continuous staff training are some of the core elements to success in the service chain.