Message

The Hong Kong Awards for Services is in its fourth year, and the Hong Kong Retail Management Association is proud to be the leading organiser for the Customer Service category.

We have seen the awards grow from strength to strength via the efforts of all leading organisers.

We are pleased by the quality and diversity of the service industries that have participated over the years.

We have noted an increase in the types of companies that took part in this particular category - from the banking sector, catering, hotel, insurance, motor, property agency and management to transportation and general services.

All this confirms the importance of quality service in the success of any service organisation.

High service standards and delivery requires hard work and dedication in all levels of a company's operation from top management to front line staff.

A clear company direction, service targets, regular monitoring and continuous staff training are some of the core elements to success in the service chain.

The winners of each year's Customer Service award category are selected on their ability to achieve an all-round service culture within the organisation as well as outside the organisation.

On behalf of the Hong Kong Retail Management Association, I wish to extend my heartfelt congratulations to all the winners of the 2000 Hong Kong Award For Services: Customer Service.

My special thanks to members of the central judging panel and the association's preliminary assessment panel for taking time to engage in the different assessment stages.

We thank you all for the success of yet another year of the Hong Kong Awards for Services.

YU PANG-CHUN

Chairman, Hong Kong Retail

Management Association