Officials promise improved service
I refer to the letter from William Lam (South China Morning Post, April 9), concerning water-disruption cases at Macdonnell and Kennedy roads.
As the Peak representative on the district council, I have followed these two cases closely. I have, on behalf of Mr Lam, liaised with and sought explanations from the Water Supplies Department (WSD). I have carefully considered the WSD's explanation about the difficulties of immediate water re-connection, and I accepted its explanation. The WSD has promised to improve its service and co-ordination between on-site engineers and staff at its customer-inquiry telephone centre. I will continue to monitor and check that it has kept its promise. Mr Lam should feel proud to be indirectly responsible for bringing about this promise.
If he has comments and suggestions regarding other matters in our district, he is more than welcome to contact me.
Legislative and District Councillor