All caller records are kept confidential
I refer to the article by Jo Bowman headlined 'Radio legend owed thousands' (Sunday Morning Post, May 6).
Ralph Pixton, being the long-standing presenter of Open Line, had over the years taken on part of the follow-up duties for the programme, hence his access to some listeners' information.
However, as a general guideline, RTHK does not allow staff members to have any private dealings with listeners.
We very much regret that Mr Pixton's personal initiatives may have caused certain financial distress among some of your readers and shall refer matters on this issue to the executors of Mr Pixton's estate.
On the comments regarding the treatment of caller information in Open Line, I would like to reassure readers that all caller records are kept confidential by the producers concerned and are only made available to RTHK staff for legitimate follow-up work.
At no time will they be made available to anyone outside RTHK without the caller's prior consent.
Caller information will be discarded once its need expires, usually within weeks, if not days.
It has been RTHK's policy to maintain strict confidentiality of callers' information, and let me assure readers that this shall remain the case.
English Programme Service