The Hay Wah Building branch of HSBC, in Hennessy Road, Wan Chai, is being renovated.
The ATM machines, which used to be on the pavement outside the bank, have now been moved indoors. I understand this might have something to do with security, as well as with trying to prevent ATM users from obstructing pedestrians. However, I am disappointed to note that the new arrangement has now made it impossible for people in wheelchairs to reach the ATM machines, because customers must climb steps in order to get to them.
I have been a faithful customer of HSBC since 1993 and have, for the past five years, used the ATM machines at this branch not only to access cash but also to perform other banking services.
As I am a paraplegic and confined to a wheelchair, I can no longer get to the machines at this branch. I now have to travel out of my way to be able to bank with HSBC.
I wonder why, in this day and age, HSBC with its enormous profits cannot make a simple ramp for the disabled. But then why should HSBC really care if Hong Kong, supposedly a world-class city, doesn't seem to have any laws to ensure that all buildings are wheelchair- accessible?