Shopkeepers' rudeness bad for business

PUBLISHED : Sunday, 26 May, 2002, 12:00am
UPDATED : Sunday, 26 May, 2002, 12:00am

Hong Kong is a wonderful place in which to live.

I agree with the slogan 'City of Life'. It is a genuine international city. There are so many fun things to do here.

However, while the SAR has a lot going for it and has held on to many traditions, friends of mine who have lived abroad tell me that there is one drawback.

Although the shopping here is great, with such a large variety and reasonable prices, the one flaw they always mention is the attitude of shopkeepers and their staff.

I am not saying discourtesy is a hallmark of all shops in Hong Kong. There are a few places where the service is outstanding. However, even from my own experience, I have found that sometimes staff in a shop make me want to leave with their 'If you aren't going to buy anything then get out' type of stares. They should be trying to convey the message that they want you to come back soon, even if you have not made a purchase.

When I experience that negative attitude, I tend not to return to the shop. Being unpleasant to shoppers is not good for business.

Shopkeepers must learn the proper way to treat their customers.


Tsing Yi