Tourists seek refunds under pilot shopping scheme

PUBLISHED : Saturday, 21 September, 2002, 12:00am
UPDATED : Saturday, 21 September, 2002, 12:00am

More than 120 tourists, most of them mainlanders, have sought refunds for goods purchased in Hong Kong since the introduction of a pilot scheme to protect its reputation as a shopping mecca.

The Travel Industry Council scheme was launched on February 1, with about 50 shops agreeing to guarantee 100 per cent refunds of unused goods returned within 14 days of purchase.

The council's executive director, Joseph Tung Yao-chung, said it had processed 129 refund applications so far. Most resulted in refunds, while a few were refused after tourists failed to provide receipts. He said most complaints involved goods considered too expensive or sub-standard.

Council chairman Ronnie Yuen Ka-chai said the number of complaints was considered reasonable, compared to tourist figures. Mr Tung said the council would guard against abuse of the scheme.