I write in response to Ines Noe- Moult's letter headlined 'Breast-feeding mothers need better facilities' (South China Morning Post, September 26).
On behalf of Great Food Hall, I would like to apologise for the misunderstanding that occurred between Ms Noe-Moult and two employees with regard to her breast-feeding in the Piazza.
I would like to assure her that Great Food Hall has no objection to breast-feeding in the Piazza or Great Food Court.
We have investigated this incident and it is our understanding that the two employees were acting out of concern for the comfort of Ms Noe-Moult and her son. They believed that it was in Ms Noe-Moult's best interests to inform her of the alternative facilities available.
In addition to the seating in the Piazza and the food court, Great also provides a washroom with comfortable and sanitary facilities for mothers to change or feed their babies. Past experience has shown that many mothers who visit Great do prefer to breast-feed in a more private environment.
Great Food Hall management will be taking steps to ensure that all employees are well aware of the individual breast-feeding preferences of mothers and, therefore, in the future will not intervene unless asked to directly by the mother.
Mothers with babies are always welcome at the food hall and we are sorry for any inconvenience caused to Ms Noe-Moult.
Public Relations Manager
Great Food Hall