TIPS & TRENDS
Fairmont feedback: Fairmont Hotels & Resorts has launched 'In Your Opinion', an interactive online tool designed to gather feedback from members of the Fairmont Presidents Club guest loyalty programme. The service provides a direct link between members and Fairmont's senior executives, giving guests an opportunity to offer suggestions and constructive feedback on their hotel experiences. Offered in English, French and Spanish, 'In Your Opinion' can be accessed at www.fairmont.com.
DIY check-ins: Northwest Airlines has beefed up plans to add self-service check-in kiosks at 102 airports in the United States and Canada. Dubbed E-Service Centres, the check-in devices allow passengers to check in for domestic flights and flights from the US and Canada to Mexico and the Caribbean; select or change seat assignments; and change flights. Kiosks can also be used to view itinerary changes; confirm choice of alternative flights; receive upgrades (Elite members of WorldPerks); purchase upgrades at special low rates; and print ticket receipts.
Island offer: Prince Travel with VIP Holidays has a special four-day/three night Koh Samui Getaway package, staying at the Santiburi Dusit Resort from HK$6,490. The price includes a roundtrip economy flight between Hong Kong and Bangkok on Cathay Pacific. Tel: 2111 3828 Fax : 2111 9592