PUBLISHED : Wednesday, 29 January, 2003, 12:00am
UPDATED : Wednesday, 29 January, 2003, 12:00am

I find the service provided by Hongkong Post with regard to delivery of parcels very unsatisfactory.

As far as I can tell, no attempt is made to deliver these items to the addressee, and, instead, a card is placed in the letter box advising that collection must be made from the nearest post office. In my case, this is Fo Tan Post Office, which is only open from 9.30am till 5pm, Monday to Friday (and Saturday mornings). Therefore, there is no possibility of getting there during the week without taking time off work (especially as it is not easily accessible from where I live and is not even close to the KCR station). This means that I must go there on Saturday morning.

Before Christmas, three cards were left in my letter box advising that items were ready for collection and as I was out of Hong Kong on several trips I was only able to go to the post office on a Saturday a few weeks later. When I got there, I was informed that the items had been returned to the senders as they only keep them for two weeks. I believe that at least one of these items came from overseas by surface mail, which means that it took several weeks to get here and will also take several weeks to be returned, which seems rather ridiculous.

In other countries, the Post Office will (on request) re-deliver items on another date or divert the items to another post office for collection. In my case the latter arrangement would be quite acceptable, as there is a post office within a few hundred yards of my office and I could easily go there at lunchtime.

I am sure that Hongkong Post could provide a better service than it does at present.


Sha Tin