New IT applications improving HK social services: Yeoh

PUBLISHED : Wednesday, 25 August, 2004, 12:00am
UPDATED : Wednesday, 25 August, 2004, 12:00am

Updated at 5.47pm:
Government departments were introducing the latest information technology to improve the efficiency of social services in Hong Kong, Secretary for Health, Welfare and Food Yeoh Eng-kiong said on Wednesday.

Dr Yeoh told the 7th International Conference of Human Services Information Technology Applications that the Social Welfare Department was at the forefront of these changes.

'The most important step forward is the development of a large-scale client information system to be used by over 2,000 [Social Welfare] staff members,' he said.

'Social workers, clinical psychologists and other supporting staff of the department will be able to use the workflow-based database to enhance service delivery and collaboration across family services, family and child protective services, probation and corrections services and medical social services,' Dr Yeoh added.

He said the department had also developed a computerised social security system to support the processing of applications, provide comprehensive data on the profile of recipients, and generate timely statistics to facilitate policy reviews.

Dr Yeoh also noted that social services were being improved by the development of information and communication technologies - or ICT.

'In Hong Kong, the government as well as non-governmental organisations (NGOs) has been pursuing innovative applications of ICT to enhance the quality and efficiency of our social services,' he added.