GIORDANO IS widely recognised as being one of Hong Kong's first local fashion outlets to put serious emphasis on staff courtesy and customer service training.
When in the early 1990s the company's friendly sales staff started welcoming shoppers and helping them find colours and sizes, the standard of service brought a breath of fresh air to Hong Kong's fashion retail industry.
The company is still committed to extending the boundaries of customer service.
'Our commitment to exceed customers' expectations with service, product range and pricing is stronger than ever,' said supervisor Pandona Chung Sau-lan.
Ms Chung, who won the Fashion and Accessories Supervisory Level Award, said winning provided personal satisfaction and acted as an endorsement of Giordano's on-going efforts to raise the standards of courtesy and customer service.
'We need to cultivate ourselves to serve with our hearts and improve our knowledge and skills to deliver outstanding service.'