A quality assurance role to sink your teeth into

PUBLISHED : Saturday, 19 March, 2005, 12:00am
UPDATED : Saturday, 19 March, 2005, 12:00am

Are you ready to apply your technical knowledge, talent and core competence to a huge company that is famous for putting people first? A leading food service retailer is looking for a quality assurance supervisor to join its Hong Kong team.

Serving nearly 50 million customers in more than 115 countries each day, McDonald's is one of the world's super-brands.

'The key objective of this role is to implement strategic and tactical quality assurance programmes for product, equipment and operating procedures, [in order] to deliver the highest standards of quality and food safety,' said Gail Chan, quality assurance manager of McDonald's Restaurants (Hong Kong).

As a result, the new incumbent will manage and monitor supplier systems, processes and procedures to ensure they meet McDonald's quality standards.

Monitoring continuous improvement and product optimisation in partnership with suppliers is also part of the day's work.

In addition to building and maintaining working relationships with suppliers and operations, 'he or she will educate, train and support the validation of operating procedures in restaurants,' Ms Chan said.

'The ideal candidate should drive internal and external parties to comply with the highest McDonald's quality standards,' she said. Therefore, a high level of accountability and a proactive, customer-driven approach is paramount.

'[Applicants] should also possess effective communication and problem-solving skills,' Ms Chan said.

McDonald's not only encourages employees to work hard and have fun, but also to work as part of a team.

'The working environment, the accumulated work experience and people skills and the recognition given by the company will provide great pleasure and satisfaction [in the position offered],' Ms Chan said.

As far as career development is concerned, this position offers product training and hands-on store operations training. Quality assurance seminars and supplier meetings will also be held regularly.