Honoured for outstanding progress

PUBLISHED : Thursday, 14 July, 2005, 12:00am
UPDATED : Thursday, 14 July, 2005, 12:00am

Paint and pretreatment maker rises from merit level to gold winner in just two years

THE KEY TO Manfield Coatings' success is the company's determination to maintain a policy of continuous improvement.

Commitment to total quality management has paid off with improved business efficiency under a strong leadership, earning the company the top prize, the gold award, in the HKMA Quality Award.

Managing director Yuen Shu-wah said a series of training programmes was introduced to enhance managers' leadership capability and ensure better customer services and business results.

Managers were encouraged to take innovative, risk-assessed steps, with total quality management in place, to ensure reliable products and drive service delivery.

'This is backed by continuous training and discussions. Various tools and channels are created for employees to make proposals for improvement,' Mr Yuen said.

Initiatives include the employee suggestion scheme, quality improvement teams and continuous improvement schemes.

In business since 1986, Manfield provides customised industrial coatings for various industrial products, according to customer specifications. The group emphasises enhanced communications with customers, strategic partnerships with overseas companies and continuous product development to improve efficiency and expansion into new markets.

Entering for the Quality Award had prompted Manfield staff to study ways to achieve continuous improvement in performance and reach business targets, Mr Yuen said.

'Through participation, we generated new ideas and identified strengths and weaknesses. Winning the award has boosted staff morale while industry recognition has reinforced customer confidence,' he said.

According to the board of examiners, Manfield had made significant headway in upgrading its quality management over the past couple of years.

Two years ago the company was awarded a certificate. This year Manfield had demonstrated impressive progress in all aspects that required improvement.

The board of examiners said the company had demonstrated outstanding leadership, had made a big effort to enhance its executives' capabilities through training programmes and set a high standard in process management to ensure quick responses to customer requests.