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Why you can trust SCMP
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Beatriz Marino Tancock of Happy Valley tried to book two rooms at the Marco Polo Hotel for a client last month and was quoted different room rates varying from $900 to $2,135 within 48 hours.

Worse, her overseas client managed to book the cheapest rate by e-mail, leaving her embarrassed.

'I was left feeling rather stupid so I called and cancelled my booking,' she said.

She first called on August 19 and was quoted the daily rate of $1,350 to $1,450, plus 13 per cent government tax.

'On September 1, I called back to book two rooms, one single and one twin, but this time the quotation had gone up so much that the best quotation available was for the Marco Polo Gateway at $1,945 for a single room and $2,135 for a double room.

'I e-mailed my client and within 24 hours, the client e-mailed back having obtained a reservation at one of the Marco Polo hotels via the internet for $900 per night!

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