The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it ...
Peter Millward and his wife bought a $12,000 washer/dryer from the showroom of the Great Treasure International in Central in June. The machine has never worked properly. Repeated calls for service have fallen on deaf ears.
'We bought a brand new Smeg washer/dryer as well as a new Smeg oven, microwave, gas hob, and extractor hob,' he said.
'In total we have spent over $30,000 on Smeg appliances from Great Treasure Group, but the quality of after-sales service is appalling. The washer/dryer has never worked satisfactorily - the bleach and softener never go into the wash, an attachment for liquid detergent comes off and goes inside, and, most importantly, anything washed comes out feeling extremely hard, like a door mat, rather than fluffy and soft like they were before.
'In July, we called the maintenance department and they booked an appointment for July 22. However, the technician never turned up. My wife called and they said he 'forgot'. My wife then made another appointment - this time the technician was 'in China'.
'This continued for several more appointments until finally on September 8, a technician finally turned up.'