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Y.C. Cheung of Mid-Levels said saleswomen at United Colors of Benetton for children sold her husband a pair of jeans and a top, designed for two to three-year-olds, for their five-year-old son and then refused to exchange them. The items cost $356.
'Our recent shopping experience at Benetton proves that dishonest, pushy sales tactics and appalling customer service are still very much alive in this town,' she wrote.
On April 21, her husband took their five-year-old son to the Benetton in Citiplaza, Taikoo Shing, to pick a new outfit.
'A saleswoman recommended a pair of jeans and a top for our son,' she said.
'My son tried the jeans on and the sales lady hastily concluded that the jeans fitted perfectly. When questioned about the size, she said European sizes are made much larger than local sizes. Given my husband's inexperience in children's shopping, he trusted her.