The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it ...
NOW Broadband TV customer Kevin Tang complained that he had been trying to cancel his service subscription for seven months, but continued to be charged while he waited for customer service to call him back to confirm his cancellation.
'My contract [HK$138 special offer] expired in January 2006. I called them in December 2005 and informed them not to renew the contract. They told me that I had to wait for their call in January for the cancellation,' Mr Tang said.
He said PCCW did not call him back but instead renewed his contract without notifying him.
He called again in March and visited a PCCW shop, but again was told to wait for a call back. PCCW left a message on his answering machine but left no contact number.
'I immediately called back their customer service hotline,' Mr Tang said.