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Why you can trust SCMP
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The column for anyone fed up with bureaucracy, frustrated by delays or furious about poor service. Tell us your complaint and we'll try to fix it ...

Ms Lai of Kornhill renewed her subscription to the weekly Economist news magazine in late October but the magazine was delivered irregularly. She phoned the subscription company, Magazines International, but the problem continued.

'On October 26, I received a phone call from the company. The saleswoman told me my subscription would expire soon and if I renewed my subscription with her immediately, I would continue to receive the Economist and there would be no disruption of the service,' she said.

'So I renewed the subscription but I have not received the Economist in the four weeks since. I called Magazines International, trying to reach the saleswoman. I left a message at her voicemail but there was no reply from her.

'I called the general line. A saleswoman answered my complaint. She promised she would contact the Economist and she would send me complimentary copies of the two issues that I had missed plus the issue that would be printed that week.

'I got two issues at the end of the third week, instead of three as the saleswoman promised. At the same time, I received a letter from the Economist Group, telling me my subscription had expired and inviting me to subscribe again.

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