Net complaints and inquiries pour in

PUBLISHED : Thursday, 04 January, 2007, 12:00am
UPDATED : Thursday, 04 January, 2007, 12:00am

Telecommunications officials have received 101 complaints and inquiries about disrupted internet services since fibre-optic cables were damaged by the Taiwanese earthquake on Boxing Day.

The Office of the Telecommunications Authority again warned of slow response or congested data traffic with the resumption of business on the United States stock markets yesterday.

'We expect more people to log on locally to access stock market information, and data traffic will be slow as a result,' an Ofta spokeswoman said. During the peak period approaching midnight on Tuesday, access to overseas websites was slower than normal but there was still internet access, she said.

While major internet service providers have recovered about 80 per cent of their international connection capacity, some small and medium-sized businesses say they are still being affected.

A consultant to the telecommunications and information technology industry, who did not want to be named, said his business had been badly affected.

'I was completely offline for the first four days. I am now getting sporadic and slow access. But as a consultant, your clients expect you to be accessible 24 hours a day,' the consultant said.

The quake, which measured 7.1 on the Richter scale, severely damaged six undersea internet cables in the Luzon Strait between Taiwan and the Philippines.