The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it...
Ms Gilleard of Central, who often takes a promenade at the Hong Kong Zoological and Botanical Gardens, found that the park was replacing its pink and green tiles with grey slabs, which looked much less pretty to her. She was curious about why the park was doing so.
'For several months or more, we have been seeing less and less of the beautiful tiled walkways in the Zoological Garden as they are gradually being stripped out and replaced by dreadful grey slabs for no obvious reason.
'The original tiling was a glorious sophisticated shade of soft pink edged in green that blended beautifully with the mature green surroundings. They also 'absorbed' the dirt wonderfully. The new slabs ... show the dirt immediately.
'There are just two main areas with the old tiles left, a stepped area and a section that could be easily 'attached' to the new slabs if they would just stop now.'
Ms Gilleard was wondering what 'the strategy' was behind the project. 'Has anyone who sanctioned this work been to see the destruction their thoughtfulness has caused?