Confidence and charm crucial in boutique hotel post

PUBLISHED : Saturday, 24 March, 2007, 12:00am
UPDATED : Saturday, 24 March, 2007, 12:00am
 

An innovative boutique hotel offers the freedom of not being bound to a desk. If you thrive on interacting with people from different cultures, this may be the job for you.


As the face of the JIA Hong Kong - the first welcome, the last goodbye - and all that falls in between, the guest relations manager is important to the guest's experience and the hotel as a whole.


There is a need for a charming guest relations manager to take care of all guests' needs: check in, check out, cashiering, restaurants, flights, sightseeing and limousines.


'A guest relations manager is every guest's 'away from home personal assistant',' said Barry Polson, director of special projects for JIA Boutique Hotels and general manager of JIA Hong Kong.


As the hub of the hotel, all departments will report to the incumbent, who will also control its daily ebb and flow.


Previous hotel experience, although preferred, is not necessary.


Most important is one's attitude. A good smile is worth 1,000 words, so be confident, and decisive.


'After the interview, ensure your seat is put back, a small detail but something we notice. Be observant, look at where you are, and don't just walk through it. Charm us, make us want to hire you,' Mr Polson said.


Mr Polson gave additional advice for a successful interview.


'Be prepared, know the job, know the designer, research the website, call the hotel, find out our rates, look at the restaurant menu or try the food, dress in a manner that suits the hotel and know who we are, a boutique hotel.'


Promotion can be expected in one to two years and there are chances to work at sister properties in Shanghai, Krabi in Thailand, and Singapore.


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