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PUBLISHED : Sunday, 29 April, 2007, 12:00am
UPDATED : Sunday, 29 April, 2007, 12:00am

It's hard to imagine any enterprise being run today without the benefit of a help desk or some type of technical support for troubleshooting. A Norwegian video, at, suggests such things have been around for a long time. Don't be surprised if you experience deja vu while watching a conversation between a medieval technical support fellow and a person who is unfamiliar with using a new technology - a hardbound book.