PUBLISHED : Sunday, 24 June, 2007, 12:00am
UPDATED : Sunday, 24 June, 2007, 12:00am


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In April you answered a question about moving mail from a Windows PC to a Mac running OS X. I tried your suggestions but they didn't work. I found a product called Emailchemy at

It was a reasonable price and it worked. Why can't Microsoft create a simple application to move mail from Outlook to Entourage?

Name supplied, Lantau

DQ: It did seem odd that Microsoft has not produced something to move e-mail from one platform to another, so I asked. Here is part of the reply I got from a marketing person at Microsoft: 'The development of a WinOffice.pst Import tool would remove resources from development of Entourage. Tools already exist to make this transfer, so it makes sense that instead of duplicating efforts, we are working to improve Entourage and deliver the next version of the product.

'Our primary focus is building world-class productivity software and ensuring compatibility between the Mac and Windows versions of Office.

We feel that our customers are best served if we focus on development of the next product version to deliver the features and functionality our customers are asking for.'

I cannot say how satisfying this reply will be for most readers, but it appears those who want to do this are on their own. If Emailchemy works as well as you say, I suppose that would, to some extent, prove Microsoft right.

I have a Motorola flip-top phone that seems to have died. I can hear things such as the beep it makes when a text message comes in but, because the screen remains black, I can't read it. Can the screen be fixed? Do I go to Motorola or to my service provider (PCCW)? Also, can they recover my telephone numbers?

Nancy, Tin Hau

DQ: If the phone is still within its warranty period, you may be lucky and it will be fixed for nothing.

A call to PCCW revealed the company does not handle this kind of problem. For Motorola, the place to go is G/F, Shing Wah Mansion, 455 Hennessy Road, Causeway Bay, tel: 2234 0233. It is open from 10am to 7pm Monday to Saturday and 11pm to 6pm on Sunday.

It should be possible to retrieve the telephone numbers and other information stored on your phone if you have synchronised it with a computer, which is an excellent form of backup. It is also a good idea to print out your phone numbers occasionally just in case all else fails.