The column for anyone fed up with bureaucracy, frustrated with delays or furious with poor service. Tell us your complaint and we'll try to fix it ...
Dick Tibbetts, a regular customer at Taste supermarket in Festival Walk, is curious about why the large eggs on sale are not always large and why the shop never labels price by weight for poultry.
He said he hoped the supermarket would hear his voice.
'I am writing to you about Taste in Festival Walk because I find that filling in their customer service forms never results in any reply. I find that the large eggs on sale are not always large. In most boxes there are one or two small eggs. When I pointed this out to a member of staff, she told me it was the supplier who was at fault.
'The staff member suggested I open the egg boxes and replace small eggs by eggs of the size I have paid for. I shouldn't have to do this. Taste is supposed to have produce checks in place to prevent this sort of short-changing. In spite of my complaint, nothing has changed.
'The second complaint concerns pricing. While packs of pork and beef are labelled with the price per pound, chicken is not. I wish to be able to compare price per pound of chicken from different sources and to compare price per pound for different cuts.