Advertisement
What do you think of pay-TV services?
I am, sadly, leaving Hong Kong after seven years because my company has relocated me.
This means I have to cancel all my subscriptions.
PCCW Now Broadband has made me outraged and concerned because they have told me I must pay 12 months of penalties. I think this means they expect me to pay HK$5,700, based on my monthly subscription.
Is this fair? PCCW says my 18-month subscription was automatically renewed, although I was not aware of it.
Even if I had been, I would not have known at that time of my relocation. Surely a one or two-month notice period is reasonable? Is there a way to stop PCCW acting in this way?
John Viljoen, Discovery Bay
Advertisement
Select Voice
Choose your listening speed
Get through articles 2-3x faster
1.1x
220 WPM
Slow
Normal
Fast
1.1x